Holiday Inn Express Hotel & Suites Pigeon Forge/Near Dollywood

308 Henderson Chapel Road
Pigeon Forge, TN 37868
Holiday Inn Express Hotel & Suites Pigeon Forge/Near Dollywood

Avg. Attribute Rating: 3.4 (out of 5 stars)

Total FunnelScope Rating:  13.7

  • Your Social Network Not Rated
  • Travelocity 4.2 based on 13 reviews
  • Trip Advisor 3.5 based on 27 reviews
  • Yahoo! Local 5.0 based on 3 reviews

User Reviews (back to top)

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Reviewed by Reviewed A Hotels.Com Guest On 2009-08-13 at Hotels.com on September 8th 2009
"The hotel was a typical Holiday Inn Express if you are used to staying in them. The breakfast was not wonderful but was sufficient. The rooms were cle"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Prime LocationPrime Location 5.0
  • CleanlinessCleanliness 5.0
  • ServiceService 2.5
  • FoodFood 2.5
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Reviewed by Reviewed Melanie F at Hotels.com on September 7th 2009
"Everyone was very friendly and helpful. The room was very clean and I felt all our needs were met. The breakfast was also very nice."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Room QualityRoom Quality 4.5
  • Room AmenitiesRoom Amenities 4.5
  • FoodFood 3.5
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Reviewed by Reviewed A Hotels.Com Guest On 2009-07-15 at Hotels.com on September 7th 2009
"The hotel is clean, comfortable, and close to all the attractions in Pigeon Forge."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 3.2
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Reviewed by Reviewed A Hotels.Com Guest On 2009-07-02 at Hotels.com on September 7th 2009
"The hotel is just off of the main strip in Pigeon Forge, but we had to drive to most attractions and restaurants. Depending on traffic, it's about 30"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 4.5
  • FoodFood 3.5
  • ServiceService 2.8
  • CleanlinessCleanliness 2.6
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Reviewed by Reviewed Charles S at Hotels.com on September 6th 2009
"Clean, safe and centrally located. The beds were very comfortable."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Prime LocationPrime Location 3.1
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Reviewed by Reviewed A Hotels.Com Guest On 2009-06-19 at Hotels.com on September 6th 2009
"The hotel was clean, and had everything we needed. Guest room was large and comfortable. Pool was a nice break in the evenings. My only complaint, if"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 4.5
  • Room QualityRoom Quality 4.5
  • Pool QualityPool Quality 4.3
  • Room AmenitiesRoom Amenities 4.2
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Reviewed by Reviewed A Hotels.Com Guest On 2009-06-02 at Hotels.com on September 6th 2009
"We stayed at the Holiday Inn Express, In Pigeon Forge Near Dollywood for my birthday weekend! We were very impressed with this place. Everyone was ver"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Prime LocationPrime Location 4.0
  • ParkingParking 4.0
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Reviewed by Reviewed A Hotels.Com Guest On 2009-05-18 at Hotels.com on September 5th 2009
"traveling for business, so the rate was great, the room was neat, staff was friendly. the hotel was old and could use some upgrades, but for just need"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • BusinessBusiness 5.0
  • Room AmenitiesRoom Amenities 5.0
  • Room SizeRoom Size 4.5
  • ServiceService 3.8
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Reviewed by Reviewed A Hotels.Com Guest On 2009-04-22 at Hotels.com on September 4th 2009
"We had a wonderful stay. The staff was exceptional and the breakfast was great. We are going to try to stay at the Holiday Inn Express's evertime we a"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.5
  • FoodFood 2.4
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Reviewed by Reviewed A Hotels.Com Guest On 2009-04-12 at Hotels.com on September 4th 2009
"Our room was clean and comfortable. I was very satisfied. The refigerator and microwave were a nice size,the pool and jacuzzi was very relaxing,the be"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Room QualityRoom Quality 4.5
  • Pool QualityPool Quality 4.2
  • Room AmenitiesRoom Amenities 4.2
  • ServiceService 4.0
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Reviewed by Reviewed A Hotels.Com Guest On 2009-04-12 at Hotels.com on September 4th 2009
"Guest did not leave a comment."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by Reviewed A Hotels.Com Guest On 2009-03-02 at Hotels.com on September 3rd 2009
"The staff was excellent. They all made sure you were comfortable during the entire stay. When we arrived at the hotel our room was not the room I rese"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.2
  • Room AmenitiesRoom Amenities 4.2
  • Room SizeRoom Size 4.0
  • CleanlinessCleanliness 2.5
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Reviewed by Reviewed A Hotels.Com Guest On 2009-02-21 at Hotels.com on September 2nd 2009
"THIS HOTEL WAS NOT VERY NICE, IT LOOKS A LITTLE RUN DOWN. THERE WERE CRACKS IN THE FLOOR AND WALLS IN THE BATHROOM. THE VEIW WE HAD HAD A WALL OUTSIDE"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Spa QualitySpa Quality 2.7
  • Bathroom QualityBathroom Quality 2.6
  • Pool QualityPool Quality 1.2
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Reviewed by Reviewed A Hotels.Com Guest On 2009-02-02 at Hotels.com on September 2nd 2009
"Nice and clean rooms and friendly staff! Good value!"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by Angela D. at Travelocity on April 1st 2009
"Great place to stay if your headed to Pigeon Forge. Great room. Comfortable beds. Great breakfast. Staff at hotel are very pleasant."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 4.7
  • Room SizeRoom Size 4.5
  • ParkingParking 4.5
  • Room QualityRoom Quality 3.5
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Reviewed by a user at Trip Advisor on March 13rd 2009
"Let me first say that the hotel staff is very nice and curtious to your every need. If customer service is most important to you, I would stay here. W"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Pool QualityPool Quality 2.9
  • Room SizeRoom Size 2.8
  • ServiceService 2.7
  • Room AmenitiesRoom Amenities 2.7
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Reviewed by a user at Trip Advisor on March 12nd 2009
"My sister and I stayed here in December of 2008 using the points from my PriorityClub card. I was amazed at how easy check-in and check-out was. The s"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Prime LocationPrime Location 5.0
  • CleanlinessCleanliness 5.0
  • ServiceService 2.7
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Reviewed by Tonya M. at Travelocity on March 1st 2009
"The hotel was a great , our room was very clean and spacious. Location of the hotel is good and is off the main road , so it was quite. The breakfast"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 4.5
  • Room AmenitiesRoom Amenities 4.5
  • Room SizeRoom Size 4.2
  • Room QualityRoom Quality 4.2
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Reviewed by a user at Trip Advisor on February 17th 2009
"This is a great place 2 stay i never thought i would have the privacy that i did no1 bothers you and its kinda like having ya own place. It was just m"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.5
  • ParkingParking 2.5
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Reviewed by a user at Trip Advisor on January 1st 2009
"Our family wanted an inexpensive vacation to snow board in either Ober Gatlinburg or in Maggie Valley, NC. We did not see or hear construction. We wer"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 2.9
  • FamilyFamily 2.7
  • Room AmenitiesRoom Amenities 2.6
  • Room QualityRoom Quality 2.5
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Reviewed by a user at Trip Advisor on December 15th 2008
"This is a really nice Holiday Inn Express. We're in the Priority Club, so we've stayed at quite a few Holiday Inns. Some are not so nice, some are ave"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • ParkingParking 2.3
  • ServiceService 1.5
  • Prime LocationPrime Location 0.5
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Reviewed by a user at Trip Advisor on October 22nd 2008
"We read past reviews and saw this hotel was a nightmare, except for the last review written which suggested the hotel had all new upgrades and nice re"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 1.5
  • Room SizeRoom Size 0.5
  • Room QualityRoom Quality 0.5
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Reviewed by a user at Trip Advisor on October 20th 2008
"My wife and I stayed at this property September 29 - October 2, 2008. I contacted the property directly, and the quoted rate was $79.00 per night. We"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 2.9
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Reviewed by a user at Trip Advisor on October 16th 2008
"I was really pleased with the stay. I go to pigeon forge every year and this was the best stay yet. The hotel was really clean, friendly staff,the hot"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • FoodFood 4.5
  • ServiceService 4.2
  • CleanlinessCleanliness 2.7
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Reviewed by Anonymous at Travelocity on October 1st 2008
"Clean rooms, friendly staff, convenient location to area attractions without lots of traffic noise, and excellent free breakfasts."...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 4.0
  • Prime LocationPrime Location 3.0
  • CleanlinessCleanliness 2.9
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Reviewed by Anonymous at Travelocity on August 1st 2008
"This hotel was a little less than I expected, after reading previous reviews before booking. It was obviously going through renovations, and the first"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 4.0
  • Room AmenitiesRoom Amenities 4.0
  • Prime LocationPrime Location 3.0
  • FoodFood 2.5
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Reviewed by Nicole R. at Travelocity on July 1st 2008
"There are only three good things about this hotel...One is the location in Pigeon Forge if you plan to see shows while on vacation. The other good thi"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.5
  • BedBed 4.0
  • Bathroom QualityBathroom Quality 4.0
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Reviewed by Tanevery J. at Travelocity on July 1st 2008
"My family and I trulely enjoyed our stay. First visit to Pigeon Forge we had a blast.The staff was very,very friendly especially the employee working"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Room QualityRoom Quality 4.5
  • Room AmenitiesRoom Amenities 4.5
  • FamilyFamily 4.5
  • Pet FriendlyPet Friendly 4.5
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Reviewed by Brian S. at Travelocity on June 1st 2008
"The receptionist was efficient and helpful. Rooms were clean and well appointed with a nicely sized refrigerator. The free wireless internet was easy"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • TraditionalTraditional 4.8
  • ModernModern 4.8
  • Pool QualityPool Quality 3.2
  • Prime LocationPrime Location 3.0
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Reviewed by a user at Trip Advisor on April 18th 2008
"Overall good experience. We walked in with no reservation and got a king room on the third floor. Biggest con is they are doing major renovationsconst"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.5
  • Room SizeRoom Size 4.0
  • Room AmenitiesRoom Amenities 4.0
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Reviewed by Jennifer r. at Travelocity on April 1st 2008
"Newly renovated! The rooms were clean with updated features. Our king sized bed came with 6 pillows: three soft and three hard, labeled via the pillow"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 4.0
  • Pool QualityPool Quality 3.8
  • FoodFood 3.8
  • BedBed 2.8
  • Prime LocationPrime Location 2.8
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Reviewed by Kathy G. at Travelocity on February 1st 2008
"The only thing I was disappointed in was I was expecting eggs and bacon on the breakfast bar, but it was the best conteniental breakfast I have ever h"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • BusinessBusiness 5.0
  • ParkingParking 5.0
  • FoodFood 4.5
  • Prime LocationPrime Location 4.0
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Reviewed by a user at Trip Advisor on August 4th 2007
"My wife was 7 months pregnant and I took vacation from my job so we could have a romantic getaway before the baby came. She has family that lives abou"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • RomanticRomantic 3.5
  • FamilyFamily 2.6
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Reviewed by a user at Trip Advisor on July 8th 2007
"We stayed here two nights during the Fourth of July week. We were very pleased with our room and the staff was excellent. This hotel is only a block o"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Room QualityRoom Quality 4.5
  • Room AmenitiesRoom Amenities 4.5
  • Prime LocationPrime Location 2.6
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Reviewed by a user at Trip Advisor on July 5th 2007
"My family and I recently took a trip to Pigeon forge to attend a wedding. I was traveling with my parents and daughter who just turned 1 year old. As"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 4.0
  • HistoricalHistorical 3.3
  • TraditionalTraditional 3.3
  • FamilyFamily 2.6
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Reviewed by a user at Trip Advisor on June 30th 2007
"It's interesting to read the ups and downs with reviews of this motel! We really liked the place, and a lot of it honestly is how you're treated when"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 4.8
  • Room SizeRoom Size 4.5
  • ParkingParking 4.5
  • Room QualityRoom Quality 4.0
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Reviewed by Jetta H. at Travelocity on April 1st 2007
""The hotel was in very good condition, neat, clean, and in a good location. We enjoyed the stay!""...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 4.5
  • Prime LocationPrime Location 2.8
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Reviewed by a user at Trip Advisor on March 26th 2007
"I don't think this is worth the money. Yes the room was ok with a fireplace and jaccuzzi however the carpet was stained and it just didn't look very c"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • Room QualityRoom Quality 2.2
  • Room AmenitiesRoom Amenities 2.2
  • Overall ValueOverall Value 2.2
  • BedBed 2.0
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Reviewed by a user at Trip Advisor on March 4th 2007
"pool was 60 degrees. was told by the reservationist that the pool was up and running after some work. That was only the half truth. The pool was too c"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Pool QualityPool Quality 2.0
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Reviewed by Dena P. at Travelocity on March 1st 2007
""The room was ok. Carpet was stained and caulking on bathtub looked old and moldy. Worst part was the view, there is a lovely view of a cemetary right"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • TraditionalTraditional 3.5
  • HistoricalHistorical 3.3
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Reviewed by a user at Trip Advisor on December 11st 2006
"The Holiday Inn Express of Pigeon Forge wouldn't honor our reservation! Regardless of having talked to a human, who had given us a confirmation number"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 1.5
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Reviewed by Misty D. at Travelocity on November 1st 2006
""Reception friendly. My parents bathroom was dirty when we first arrived, but all it took was one call and it was cleaned within minutes. Didn't have"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Bathroom QualityBathroom Quality 3.0
  • Room AmenitiesRoom Amenities 3.0
  • FoodFood 2.9
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Reviewed by a user at Trip Advisor on August 19th 2006
"We enjoyed our stay at the Holiday Inn Express in pigeon Forge. It was central to everything for Pigeon Forge, Gatlinburg and Seiversville. It was off"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.5
  • CleanlinessCleanliness 4.5
  • Room AmenitiesRoom Amenities 4.2
  • Room SizeRoom Size 4.0
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Reviewed by a user at Trip Advisor on August 17th 2006
"We stayed at the Holiday Inn Express Pigeon Forge for a total of 4 nights and by the time we left this hotel we felt like we were part of this hotel's"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • FamilyFamily 5.0
  • Room QualityRoom Quality 4.2
  • Room AmenitiesRoom Amenities 4.2
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Reviewed by A Yahoo! Local User at Yahoo Local on August 7th 2006
"Very accomodating: My husband and I rode our motorcycle down. The front desk told us to park it right in front and they would have security keep an ey"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ParkingParking 2.7
  • ServiceService 2.6
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Reviewed by Silent Crickett at Yahoo Local on June 10th 2006
"A Nice Change of Pace: This Hotel had a wedding chapel in the back, it was a beautiful place to sit, amid the gazebos and blooming flowers and just re"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • CleanlinessCleanliness 5.0
  • ParkingParking 4.5
  • Prime LocationPrime Location 3.8
  • ServiceService 3.5
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Reviewed by a user at Trip Advisor on April 20th 2006
"My husband and I just got back from Pigeon Forge. We stayed at the Holiday Inn Express. We went with my parents and my sister and her friend, so there"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by a user at Trip Advisor on April 9th 2006
"DIRTY Hotel room bed not made, papers,lotion, from last person,very smokey smell ,elevator broke complained manager did nothing. more"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 2.5
  • ServiceService 1.5
  • BedBed 1.0
  • Room QualityRoom Quality 1.0
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Reviewed by a user at Trip Advisor on February 24th 2006
"We stayed at this hotel for three wonderful days. The staff and management were the best ever. We never had to ask for anything. Everyone said hello a"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 5.0
  • FamilyFamily 2.6
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Reviewed by a user at Trip Advisor on September 8th 2005
"My credit card was charged twice for the same stay, and it was nearly impossible to get someone in charge to call me back to discuss the problem. Afte"...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Prime LocationPrime Location 0.5