The Westin Riverwalk, San Antonio
Description
Romance and charm, located on the world famous River Walk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. Enjoy delicious dark chocolates imported from Venezuela when you check in. All of our guestrooms feature the Westin Heavenly Bed, 42 inch LG high definition flat screen TV, elegant over-sized marble bathrooms and complimentary Starbucks coffee freshly brewed with your in-room coffee maker. Recharge in the state-of-the-art WestinWORKOUT Gym or relax with a soothing spa service in The Spa at the Westin Riverwalk. Start your day in Cafecito with (more ...)
Romance and charm, located on the world famous River Walk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. Enjoy delicious dark chocolates imported from Venezuela when you check in. All of our guestrooms feature the Westin Heavenly Bed, 42 inch LG high definition flat screen TV, elegant over-sized marble bathrooms and complimentary Starbucks coffee freshly brewed with your in-room coffee maker. Recharge in the state-of-the-art WestinWORKOUT Gym or relax with a soothing spa service in The Spa at the Westin Riverwalk. Start your day in Cafecito with a Starbucks gourmet coffee and fresh fruit, pastries, or a bagel. Enjoy all-day dining at Zocca, Cuisine D'Italia - an ideal place to relax, enjoy intimate conversation, and savor delicious Italian fare while being romanced by the city's most inviting atmosphere. Every detail within Zocca Restaurant and Bar has been designed to welcome guests, enticing them in as if they were walking into the home of an old Italian friend. Here, guests can choose to dine in the comfort of the restaurant or on the patio, enjoying the soothing waters of the river, historic bridges and swaying cypress trees that charm visitors into a sense of calm and tranquility.
Reviews Across Social Networks
(top)
by
Kristy
on 2010-10-04
Rating:
I "third" on the Contessa or the Westin, which is next door. Have fun!! --> In response to: Recommend a good/reasonable hotel on the riverwalk?
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User Reviews Across the Web
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-08-19
at Hotels.com
on September 8th 2009
"My family and I only stayed for an overnight visit. The valet service took a while when we first got there. But, that was when everyone else was entering and leaving the place. So, I got out to check in while my family stayed in the car. Checking in was rapidly fast and easy. The rooms were nice but the best part of the rooms were the beds. Very nice pillow top with nice linens. Very comfortable and relaxing stay. Express check out was painless and the valet was not too long leaving. Have stayed here before and will stay again. I stayed at The
Hotel Contessa next door which was nice as well. But, I have stayed here before and will stay here again. Because, I sleep better at the Westin."
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Reviewed A Hotels.Com Guest On 2009-08-12
at Hotels.com
on September 8th 2009
"though it was pricey, it was very nice and we really enjoyed our stay. we will stay again if affordable."
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Reviewed A Hotels.Com Guest On 2009-08-05
at Hotels.com
on September 8th 2009
"this was a great hotel, with great service. but the extra cost like parking and the cost of the room was a little pricey. the resturant in the hotel not so great food with outragous pricing."
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Reviewed A Hotels.Com Guest On 2009-08-04
at Hotels.com
on September 8th 2009
"We had a great room with such comfy beds...and even comfy pillows (rare in hotels lol). Everyone we encountered was friendly but not intrusive...and made us feel like we were special.......and probably do that with everyone who goes there.......I would definitely recommend this place to others!"
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Reviewed A Hotels.Com Guest On 2009-07-29
at Hotels.com
on September 7th 2009
"The hotel is located on the quieter side of the Riverwalk. We enjoyed walking the Riverwalk on the quieter side where you didn't have to bump into people and you could have a conversation without yelling. Service was excellent, room was clean. We had a room overlooking the city (rather than the Riverwalk). I don't think it makes a big difference which side you stay on. I have read other reviews complaining about the overnight parking fee. Just be aware of it. If you want, there are many parking garages located right within Westin's vicnity. Zocca is an Italian restaurant attached to the Westin. Good dining with an excellent outdoor area."
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Reviewed A Hotels.Com Guest On 2009-07-27
at Hotels.com
on September 7th 2009
"We stayed 4 nights at the Westin. During the entire stay, the hotel service was superior. Ideal location; close approximate to the riverwalk entertainment restaurants. The Westin Riverwalk is one of our favorite hotels and will be returning again."
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Reviewed A Hotels.Com Guest On 2009-07-26
at Hotels.com
on September 7th 2009
"This is a great hotel with luxury and quality. The rooms are super clean, and the heavenly beds are more than worth the price. Location was awsome as it was very close to resturants and clubs on the riverwalk. The breakfast buffet is a deal if you have kids under 5 yrs old. Plus it was easy to drive to all the attractions. Valet parking was a bit steep at $25 a night, but its copetive with the alternatives. Also to avoid issues with valet service use the express call button saves time and aggravation."
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Reviewed A Hotels.Com Guest
at Hotels.com
on September 7th 2009
"It was a very nice hotel but nothing was free with your stay, no free newspaper, no breakfast, no free internet. Overall not a great deal for the money. We will not stay here anymore when other places offer so much more for less."
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Reviewed A Hotels.Com Guest On 2009-07-17
at Hotels.com
on September 7th 2009
"We really enjoyed our stay. The staff is AMAZING! And for that reason, I'd stay there again. The only drawback is that the location isn't as close to everything as we would have liked. Also, the spa was nice, but considering the price- it wasn't up to the pricey standards. They need a relaxation room, you could hear the pool party while getting a massage...etc. I wasn't happy with the spa. However, the gym is AMAAAAZING!!! It's wonderful and worth staying there just for the full gym, the really comfy rooms and the wonderful staff- they will help you with anything. Also, if you stay there, keep your do not disturb sign up because they come at totally different time (9am, 2PM, 6Pm) everyday...I didn't like that...and we didn't have a good waiter in the resturant downstairs...seemed too busy...took forever to get food, check. etc. Enjoy your stay, everyone!"
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Reviewed Caryn P
at Hotels.com
on September 7th 2009
"This hotel has a great location;it is right on the quiet part of the Riverwalk. However we had major problems with the service of the hotel staff and the condition of our room. We encountered problems with: luggage delivery, concierge services, front desk services, toilet and tub plumbing, room cleanliness, stained carpets and furniture, air conditioning, expensive parking...it just went on and on. We finally went to check out a day early but we couldn't because we had prepaid online and the hotel wouldn't refund our money. The management did try to resolve some of the problems though by moving us to a different room and offering us dinner on the house. Unfortunately, our new room had the exact same problems as the previous one. I expected a 4-star quality facility and service, however the Westin did not deliver it."
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Reviewed A Hotels.Com Guest On 2009-07-05
at Hotels.com
on September 7th 2009
"We really enjoyed our stay at the hotel!! We will stay there for sure next time."
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Reviewed A Hotels.Com Guest On 2009-07-04
at Hotels.com
on September 7th 2009
"The tub didn't drain properly. it was very slow and you stood in your dirty water when you took a shower.
there was a rusty pipe in the ceiling above the shower.
the air conditioner was far inadequate. We set it to the lowest setting possible. there fan never really seemed to kick into gear. the temp didn't get below 68 at any point. we asked for someone to look at it twice.
the hotel staff did not have much knowledge of the area for directions or suggestions of eateries."
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Reviewed A Hotels.Com Guest On 2009-06-24
at Hotels.com
on September 6th 2009
"VERY nice hotel. Resonably priced for the location and market.
But $5.00 for a bottle of water that was placed in room?
Went to look up and print boarding passes, had to pay to use the computer and got charged for each page I had to print.
To pull up and print 4 passes I paid $16.00"
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-06-20
at Hotels.com
on September 6th 2009
"Hotel is in great location and overall a good establishment. Problems at checkin (sent to room that was not ready twice). Although my wife is obsviously pregnant (6 months), staff was rude and unhelpful. HOTEL ABSOLUTELY NEEDS A NEW FRONT DESK MANAGER that understands customer service ! Otherwise, very good restaurant (excellent soup there)."
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Reviewed A Hotels.Com Guest On 2009-06-18
at Hotels.com
on September 6th 2009
"Great hotel - great location"
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-06-17
at Hotels.com
on September 6th 2009
"Great location on The Riverwalk and the hotel staff is great."
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-06-16
at Hotels.com
on September 6th 2009
"Excellent hotel. Service was impeccable, as usual for the Westin. Comfortable room, good location and the staff was helpful and friendly, which has become somewhat of a past time."
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Reviewed A Hotels.Com Guest On 2009-06-15
at Hotels.com
on September 6th 2009
"Pros:
1. Very beautiful and elegant decor 2. Great location in relation to the Riverwalk and close to the downtown mall 3. Extremely comfortable "Heavenly Beds" and spa style bathrooms, flat screen TV's, and well appointed amenities in rooms. 4. Pleasant housekeeping staff and maintenance people 5. Centrally located in San Antonio in a safer area than many of the hotels. Cons:
1. Don't bother to waste the extra money on a "riverview" unless you are on the lower floors. The upper floors have a small space where you can see the river from your patio but mostly you look at the air conditioning units on the buildings opposite the rooms. 2. Getting your car here is a nightmare. The valets do their best but because of the shape of the building it is a constant mess. Also you pay $25day without valet tips which is a lot for not having convenient inout abilities. There was a line on the last day of over 20 people just trying to leave the hotel. 3. The restaurant, Zucco, is beautifully situated on the river. However, the service for breakfast is the WORST I have had in years. It took 20 min. to get just coffee!!! Then it took another 10 to get cream?!? The staff had trouble with the language at times and also seemed confused and disorganized. At one point I was going to get up and leave but figured it wasn't worth it at that point. The food was great, but very pricey for what we received in service. I was very displeased. Next time I am in San Antonio I will be staying at a different hotel than this one. We were in town for a wedding and friends stayed in hotels that had much better service for much less money."
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Reviewed by
Reviewed Arturo A
at Hotels.com
on September 6th 2009
"Great Hotel clean and the staff was helpful. One thing though they need warmth in their service sometimes felt I was talking to machines. Overall a good experience."
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-06-04
at Hotels.com
on September 6th 2009
"Outstanding Hotel and location and overall quality of surrounding is beautiful. The one draew back is the valet parking is an $25 per night extra charge and they are extremely slow in retrieving your car but nice and courteous nonetheless."
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Reviewed A Hotels.Com Guest On 2009-05-12
at Hotels.com
on September 5th 2009
"If you pay top dollar for a -- supposedly "deluxe" -- hotel room, I do expect to find a free bottle of water in the room, in stead of a bottle with a $5.00 price tag!!! In the bathroom, there wasn't even a shower cap!! What's next? Do we bring our own sheets??"
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Reviewed A Hotels.Com Guest On 2009-05-27
at Hotels.com
on September 5th 2009
"Great room. Loved the dual shower head.
Check-in was a breeze. The entire staff was just so professional and friendly.
Great room. Great time."
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Reviewed by
Reviewed Josie M
at Hotels.com
on September 5th 2009
"Valet Parking Price is not acceptable at all, we pay 25.00TaxNight."
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Reviewed A Hotels.Com Guest On 2009-05-27
at Hotels.com
on September 5th 2009
"The location was great, but the overall experience was less than expected. Your only parking options are valet (at 25 bucks a night) or public parking garages. That being said we used the valet and it was nice to be able to call ahead and have your vehicle brought up and waiting for you when you make it downstairs. The room was nice. Nothing oober great but nice. The staff was above average in friendliness (sp?) and helpful is solving any 'issues' we came across. The best point about the hotel is its location to the Riverwalk. We were not on the busy portion but no more than a 2 minute walk to get to the restaurants or nightlife. At the end of the night the walk back down a tamer (and much less busy) section of the riverwalk was very nice for conversation, sitting, romance, etc... I was OK with the overall experience but would probably choose another hotel next time i visit the Riverwalk because my Westin experience was nothing special, i left neither satisfied or dissatisfied..."
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Reviewed A Hotels.Com Guest On 2009-04-29
at Hotels.com
on September 4th 2009
"Everything about the hotel is first class from the rooms to the guest services and the restaurants."
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Reviewed A Hotels.Com Guest On 2009-04-15
at Hotels.com
on September 4th 2009
"Overall the hotel was a very nice hotel to stay in it was clean the staff was very polite and friendly. Its location was in walking distance to alot of attractions...The only thing that kinda bothered me was the cold water in the room and the fact that i had to call for a crib 3times. but other than that i would recomend it."
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Reviewed A Hotels.Com Guest On 2009-03-30
at Hotels.com
on September 3rd 2009
"I'm not cheap but $5.00 a bottle for water, $5.95 for 15 min of internet to check return flight and $.75 a page for black and white print page seems excessive.
I thought it tacky to provide a price list of everything in the room.
Very nice hotel though"
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Reviewed A Hotels.Com Guest On 2009-03-23
at Hotels.com
on September 3rd 2009
"Outstanding Hotel"
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Reviewed Toi B
at Hotels.com
on September 3rd 2009
"The hotel was extremely nice and I would recommend this hotel to anyone visiting San Antonio. The hotel staff was very nice. The only thing that I would have loved, if the pool was heated."
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Reviewed A Hotels.Com Guest On 2009-03-20
at Hotels.com
on September 3rd 2009
"One hotel flier said Westin's goal was for its guests to leave refreshed and rejuvenated; we say "Goal Accomplished!" We really enjoyed our stay, and we will definitely consider the Westin Riverwalk again. The location on the RW was good, the service was great, the ambiance was second only to the RW itself (In fact, when the RW got too crowded, the hotel provided a destination in itself.), the valet parking was quick and easy, and our room was very comfortable. Two drawbacks: (1)we had a "Riverview" room, and on the 7th floor our view was more of the cross street than of the actual river and (2) the comforter on our king bed had visible signs of dirt (possibly makeup?), which we found rather unappealing. Overall, great place to stay; we'll be back."
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-03-17
at Hotels.com
on September 3rd 2009
"We stayed there for a business trip and it was wonderful. The beds were comfy, the rooms were cleaned, and the staff went out of their way to make us feel comfortable. If I return to San Antonio, I will definitely go back to the Westin! The room I was assigned had a double (and I wanted a king), after discussing, they called me right away to accomodate my party. Two thumbs up!"
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-02-13
at Hotels.com
on September 2nd 2009
"The hotel service was not as friendley."
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Reviewed by
Reviewed A Hotels.Com Guest On 2009-01-14
at Hotels.com
on September 1st 2009
"Great, comfortable place to stay."
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Reviewed Tony A
at Hotels.com
on September 1st 2009
"everything was good except the valet parking service"
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Reviewed by
Reviewed Lawrence l
at Hotels.com
on September 1st 2009
"Guest did not leave a comment."
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Reviewed by
a user
at Trip Advisor
on June 10th 2009
"I traveled with my wife this past weekend to stay on the Riverwalk and wanted a place near the action. I was impressed by the location of the Westin. (short walk to the main dining and entertainment part of river). I asked for a room with a riverview and got it. I even was given a choice of a good...
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Reviewed by
a user
at Trip Advisor
on June 8th 2009
"My husband and I went to San Antonio for our 3 year anniversary. The westin staff were wonderful the entire stay. The room was beautiful and nicely decorated. The bathroom was aweasome. I loved the double shower heads. The pool was a little on the small side. The room service was out of this world, which was a little surprising....
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Reviewed by
a user
at Trip Advisor
on May 18th 2009
"My husband and I drove from Odessa to San Antonio after work one Friday evening for business purposes. It is a 6 hour trip so we did not arrive until 2:00 a.m. The rooms were great and the hotel was beautiful. Unfortunately, out of nowhere the next morning at 9:00 a.m. the T.V. came on by itself and I could...
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Reviewed by
a user
at Trip Advisor
on May 17th 2009
"i went for a one night get away with my boyfriend on 51509.
when we arrived we were blown away with how beautiful and elegant the hotel was. the staff was friendly and check in was a breeze.
when we went into out room they had a set up with cake and sodas for our one year anniversary! our room...
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Reviewed by
a user
at Trip Advisor
on May 10th 2009
"This is a nice hotel - I took my mother for a quick 1-night stay for Mother's Day weekend. I upgraded to a river view room and we enjoyed the view from our balcony very much. My only complaint was the door to the balcony was broken, "part on order" per the engineering department, so it took a lot of...
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Reviewed by
a user
at Trip Advisor
on May 3rd 2009
"The Westin is a really nice hotel in a great location on the riverwalk. My room was very nice and the staff was great. The chocolates are located in the lobby. There is a huge tray of them there. I ate in the little Italian restaurant downstairs and it was really lovely. The food was good and the atmosphere very...
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Reviewed by
a user
at Trip Advisor
on April 21st 2009
"we stayed here and it was terrific...the staff, the hotel quality, and the locations was awesome...wish we were there more time, just a quick weekend getaway...great place to go back too, the hotel is right on the river and has great views...will be back soon!
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Reviewed by
a user
at Trip Advisor
on April 13rd 2009
"For Easter Weekend we decided to go to San Antonio for a day. Generally having young children I worry about staying on the Riverwalk because of the noise from Restaurants, etc. but since it was such a short trip I thought it would be nice to stay near everything.
The Westin is on the quiet part of the Riverwalk, for...
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Reviewed by
a user
at Trip Advisor
on April 5th 2009
"The website describes an arrival with chocolates and rooms with RIverWalk or City Views. There were no chocolates and our room had a pool view.
The goods were that it is a convenient location. It is actually physcially on the RiverWalk but we did not find that out until later because unless you go to the restaurant you will never...
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Reviewed by
a user
at Trip Advisor
on March 24th 2009
"Stayed at the Westin for a girls-getaway. Loved the Riverwalk...everyone was very nice. The room was spacious, beds were comfy, two headed shower was great! Loved that you can walk downstairs and be right on the riverwalk. The alamo is close by - actually, everything is close by. We used the streetcarebuses to get around if we wanted to go...
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Reviewed by
a user
at Trip Advisor
on March 9th 2009
"I stayed at the Westin Riverwalk from January 28 to February 1. I was in San Antonio to watch my now husband graduate from Air Force BMT and also to get married.
Before booking my stay, I came to this site and read some bad reviews about the hotel. I like Starwood hotels and the Westin had more to offer...
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Reviewed by
a user
at Trip Advisor
on February 28th 2009
"This past fall, I traveled to San Antonio Riverwalk with my mother and three other ladies. It was the first time there for all five of us. Since it was my mother's 60th birthday surprise, I wanted to stay somewhere special on the river. I originally had reservations at the Watermark hotel; however, we had some issues with accommodating all...
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Reviewed by
a user
at Trip Advisor
on February 27th 2009
"The Westin is a very nice hotel, with elegantly decorated common spaces and bedrooms. It is not that pricy if you use the right web tools for bookings. And it would be perfect if only the windows were better blocking the noise from the street: Even though we were at the top (15th) floor, we could hear the buses very...
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Reviewed by
a user
at Trip Advisor
on February 20th 2009
"The Hotel was centrally located. Facilities ok. Email service $6.95 for 15 min, that equates to $28 US ($40 AUD) per hour
Our room was a family room with an interconnecting door. There were young people in the room next door so the noise level was reasonably high.
No refrigerator but was an ice machine to keep drinks cool.
Bed...
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