Grand America Hotel

Neighborhood: People's Freeway
555 S Main Street
Salt Lake City, UT 84111
Grand America Hotel

Description

Built in the sumptuous manner of the grand hotels of Europe, this hotel is located six blocks from Temple Square, and a mile from the Salt Palace Convention Center. Grand America Hotel highlights include a lavish spa, an indoor pool overlooking the garden courtyard, and afternoon tea service in the sumptuous lobby lounge with a harp serenade. Guestrooms feature hand-crafted Richelieu furniture, leather-topped desks, down pillows and comforters, and Juliet balconies. Marble bathrooms have separate showers and tubs.

What to expect: Guests are surrounded by comfort, from the rich English wool carpets and the crystal chande (more ...)
Built in the sumptuous manner of the grand hotels of Europe, this hotel is located six blocks from Temple Square, and a mile from the Salt Palace Convention Center. Grand America Hotel highlights include a lavish spa, an indoor pool overlooking the garden courtyard, and afternoon tea service in the sumptuous lobby lounge with a harp serenade. Guestrooms feature hand-crafted Richelieu furniture, leather-topped desks, down pillows and comforters, and Juliet balconies. Marble bathrooms have separate showers and tubs.

What to expect: Guests are surrounded by comfort, from the rich English wool carpets and the crystal chandeliers to the ornate tapestries decorating the walls. The hotel attracts business travelers with its expansive meeting space, and leisure travelers with its many on-site amenities.

Amenity highlights: The hotel’s large fitness center and spa offers guests beauty and massage treatments, steam rooms and saunas, and there are indoor, outdoor, and children’s pools. Afternoon tea service offers Harney & Sons fine tea and fresh pastries. Complimentary airport shuttles are available 24 hours a day, and complimentary shuttle service to downtown destinations is provided.

Afternoon tea service in the Lobby Lounge offers Harney & Sons fine tea and fresh pastries. A selection of Continental breakfast items is available daily from early to late morning; for lunch, guests enjoy light fare including lobster club sandwiches, onion soup, and salad.

Spa services include massage, wraps, facials, beauty treatments, steam rooms, and saunas, and the fitness center is equipped with treadmills, elliptical trainers, resistance machines, and free weights. The indoor pool overlooks the garden courtyard, and the outdoor pool is open seasonally.

Complimentary airport shuttle service is available 24 hours a day. On-site shops include a florist, men’s and women’s clothing stores, a gift shop, and a newsstand.

The hotel has 74,000 square feet of meeting space, comprising three ornate ballrooms and 21 meeting rooms. In-house audio/visual equipment is available.

This hotel has 775 guestrooms, with handcrafted Richelieu furniture, leather-topped desks, and overstuffed couches and armchairs. Rooms feature juliet balconies and marble bathrooms with separate tub and shower, plush bathrobes, and designer toiletries. Other amenities include pay movies, mini-bars, and high-speed Internet access (surcharge). All rooms are nonsmoking. Housekeeping is provided twice daily.

The Grand Spa features separate women’s and men’s spa areas, with private treatment rooms, eucalyptus steam rooms, and saunas (surcharges apply). Guests relax after their treatment in the lap pool and spa tub. The fitness area is equipped with treadmills, elliptical trainers, resistance machines, and free weights.

Alta and Snowbird ski resorts are 25 miles away in Little Cottonwood Canyon; Solitude and Brighton are about 30 miles away in Big Cottonwood Canyon; Deer Valley, Park City, and the Canyons are about 34 miles away through Parley’s Canyon.

Garden Cafe - Innovative menu of American fusion cuisine highlighting seafood, game, and fresh produce. Open for breakfast, lunch, dinner, and Sunday brunch. Garden dining offered in warmer months.

Lobby Lounge - Overstuffed armchairs provide a comfortable setting for Continental breakfasts, light lunches, and afternoon tea service. Light appetizers and beverages are served into the evening. Live harp music is played during tea service.

Gibson Lounge - Club-like lounge just north of the main lobby. Premium drinks, light appetizers, and a large plasma TV..

Pool Service - Drinks, hors d'oeuvres, or light lunches can be enjoyed on the poolside garden patio.

Hotel Ratings

  • Your Social Network Not Rated
  • Citysearch 3.9 based on 17 reviews
  • Expedia 4.0 based on 15 reviews
  • Travelocity 5.0 based on 2 reviews
  • Trip Advisor 4.4 based on 31 reviews
  • Yahoo! Local 4.5 based on 10 reviews
 
 

Reviews Across Social Networks (top)
 

 by Adam on 2011-01-20
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 by Chris on 2011-01-20
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 by Chris on 2011-01-20
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People who booked or "checked-in" here (top)
 

 by Chris on 2011-01-19
Getting ready to speak at #shiftsummit - great facilities here at Grand America! (@ Grand America Hotel w/ @mvjensen) http://4sq.com/eH2693
 by SLC on 2011-06-18
busy dropping off #optometrysmtg group all day.. thank you for choosing us first! (@ Grand America Hotel w/ 2 others) http://4sq.com/jHn8FS
 by Maile on 2011-01-21
Waiting for the gal pals to head out on the town. Hello much needed weekend. (@ Grand America Hotel w/ 4 others) http://4sq.com/eTWd8j
 by Abby on 2011-08-11
Building an Agile Tech Tree with @ArloBelshee & @JamesShore #Agile2011 (@ Grand America Hotel w/ 3 others) [pic]: http://4sq.com/n5EDza
 by Bart on 2011-08-25
At the Utah Business awards ceremony accepting an Emerging Eight award for DrivingSales!!!! (@ Grand America Hotel) http://t.co/LemMveE
And 135 more checkins ... ( click to show )
 

Other Ratings for Hotel (out of 5 stars)

User Reviews Across the Web (top)
 

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Reviewed by Reviewed A Hotels.Com Guest On 2009-08-24 at Hotels.com on September 8th 2009
"Guest did not leave a comment."

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by Reviewed A Hotels.Com Guest On 2009-08-09 at Hotels.com on September 8th 2009
"the best hotel for hundreds of miles...if not thousands!"

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by Reviewed A Hotels.Com Guest On 2009-06-18 at Hotels.com on September 6th 2009
"Everything about this hotel is superb - service, ammenities, decor - we loved it so much we re-booked for our trip back through the area a week later. If you want to treat yourself, stay at the Grand America."

Review Attributes Ratings (out of 5 stars)

  • ServiceService 2.8
  • Prime LocationPrime Location 2.6
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Reviewed by Reviewed A Hotels.Com Guest On 2009-04-16 at Hotels.com on September 4th 2009
"This is a five star hotel and has earned that honor. The food was amazing, from room service,to the cafe, to the Sunday Brunch. The prices are a bit on the higher side, but we felt the quality justified the pricing."

Review Attributes Ratings (out of 5 stars)

  • FoodFood 3.1
  • ServiceService 2.7
  • Room QualityRoom Quality 2.6
  • Room SizeRoom Size 2.5
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Reviewed by Reviewed A Hotels.Com Guest On 2009-03-25 at Hotels.com on September 3rd 2009
"Other than the staff being rude, and the fact I was charged for things I shouldn't have been charged for... The hotel was really nice. Everything was good. But if your going to stay there, make sure you got an extra couple hundred in the bank. Cause there gonna charge you for god knows what."

Review Attributes Ratings (out of 5 stars)

  • ServiceService 2.3
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Reviewed by Reviewed Jennifer F at Hotels.com on September 2nd 2009
"I've never stayed here before, opting for other hotels for their proximity to my destination; however, this hotel is convenient to all of downtown and there is a trax station just outside the hotel which will take you (free) to Energy Solutions arena, U of U, temple square or the Gateway. Such a beautiful and luxurious hotel. Self parking was free. The views of the city were wonderful."

Review Attributes Ratings (out of 5 stars)

  • ViewView 5.0
  • ParkingParking 2.7
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Reviewed by a user at Trip Advisor on June 6th 2009
"I've traveled to many places and have had from awful to wonderful experiences with accomodations... and the Grand America is at the top of the "wonderful" list. I'm not sure what others here are complaining about regarding value, as I think it a great value myself... I suppose it is because there is no other hotel in the mountain west... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Overall ValueOverall Value 2.4
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Reviewed by Bradley M at Expedia on May 15th 2009
"Beautiful Hotel in the middle of the city Everything was great but the bed. Hard as a brick so we didnt get much sleep. It made for a long night. If we were staying more than one night I would have asked for a different room the next morning."

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 4.5
  • Room AmenitiesRoom Amenities 4.5
  • Room QualityRoom Quality 3.8
  • BedBed 2.8
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Reviewed by a user at Trip Advisor on May 8th 2009
"My husband and I took our two young children to this hotel for a weekend stay. I had been to the hotel before for tea but this was my first time staying here. I read reviews that the hotel was "nice, but not worth the cost", and all I can figure is that there are some people who do not... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • BudgetBudget 3.0
  • Overall ValueOverall Value 2.6
  • ServiceService 1.5
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Reviewed by a user at Trip Advisor on May 3rd 2009
"Short stay here, great room, superb service and super food. The hotel and the courtyard are quite lovely. The only criticism was the appalling internet connection - excruciatingly slow, even using an Ethernet cable, most pages took 3-4 minutes to load. The wireless network could be detected but was not functional. I called to complain, but was told "there must... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 5.0
  • Room SizeRoom Size 4.5
  • Room QualityRoom Quality 3.5
  • ServiceService 2.5
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Reviewed by a user at Trip Advisor on May 3rd 2009
"I stayed in a suite at this marvelous hotel and was extremely impressed with the size, cleanliness, and amenities in the room. The reception desk staff was consistently friendly and polite. The conference facilities are excellent and the restaurant was superb. My only criticism is that he hotel is not well signed and difficult to navigate. more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room AmenitiesRoom Amenities 2.9
  • Room SizeRoom Size 2.8
  • ServiceService 2.8
  • Room QualityRoom Quality 2.6
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Reviewed by A Traveler at Expedia on April 21st 2009
"true comfort while away on business The Grand America was absolutely fantastic. The rooms were comfortable, spotless and the staff was exceptional. Their spa is luxurious and squeaky clean. I would absolutely recommend this hotel. It is a wonderful thing to be away from home on business and still be comfortable and relaxed. The plumbing was a bit loud from an adjacent room for a hotel of that caliber, but other than that it was perfection."

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 5.0
  • Room QualityRoom Quality 4.8
  • Spa QualitySpa Quality 4.5
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Reviewed by a user at Trip Advisor on March 10th 2009
"This place is way over priced. We stayed ther for valentines. They had a special that we bought 2 weeks in advance, which included dinner and breakfast. When I booked the reservation they said that we would be guarenteed to have a reservation because we had a room there and it was included in the package. When we arrived, this... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room SizeRoom Size 3.3
  • FoodFood 2.9
  • Room AmenitiesRoom Amenities 2.6
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Reviewed by A Traveler at Expedia on March 10th 2009
"would definitely go back This is a beautiful hotel and the concierge service was outstanding."

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.1
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Reviewed by A Traveler at Expedia on March 2nd 2009
"Nice hotel The hotel service was exceptional. The staff is very friendly and helpful. I did think it was a little #34;stuffy#34; for my taste. My wife and I just wanted to stay somewhere nice as a ski hub for all of the resorts around the city. It was nice, but maybe a little too nice for what we needed. No complaints, except the hotel charges to use the poolsauna. I thought this was going a little too far when you get charged to use the facilities you would think youve already paid for in your room rate. Disappointing. Traveler's tip on dining There are some really good restaurants within walking distance. You can take the free train near the hotel to the Gateway shopping district and Energy Solutions Arena."

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 4.0
  • BusinessBusiness 3.8
  • ServiceService 3.8
  • Prime LocationPrime Location 2.5
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Reviewed by a user at Trip Advisor on February 26th 2009
"I have stayed at this hotel a couple of times. While it is a bit expensive, it is indeed a grand hotel. I enjoyed staying here until my last visit. My room was already paid for by work. When I checked in, the staff asked for my credit card for incidentals. Having had issues with hotels authorizing crazy amounts on... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 2.8
  • Room SizeRoom Size 2.7
  • Room QualityRoom Quality 2.6
  • Room AmenitiesRoom Amenities 2.3
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Reviewed by a user at Trip Advisor on February 18th 2009
"Wow - this hotel is beautiful. We missed our flight from Salt Lake back to Los Angeles, so we needed to find a hotel close to the airport. What a nice surprise! This hotel is glamorous and grand. They pay fine attention to detail with old world charm. Floor to ceiling marble adorns the lobby and hallways. English wool carpets... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • AirportAirport 4.0
  • TraditionalTraditional 3.5
  • HistoricalHistorical 3.4
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Reviewed by a user at Trip Advisor on February 17th 2009
"Stayed at this hotel for a conference in February, 2009 for 4 days. As you approach this hotel from a distance, it stands out. The hotel is almost castle like in appearance. Looks like you're pulling up to a palace. We were greeted by extremely attentive and genuinely friendly employees. You almost couldn't believe how thoughtful and attentive they were.... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • HistoricalHistorical 3.0
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Reviewed by a user at Trip Advisor on February 12nd 2009
"Very nice hotel,close to all of the attractions that Salt Lake City has to offer.The room that we had was of a very high standard. We were travelling around the states of Wyoming,Utah and Colorado and had two nights in the Grand America as a treat mid way through our journey. My 13 15 year old children loved the... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 5.0
  • HistoricalHistorical 4.5
  • TraditionalTraditional 4.5
  • Room SizeRoom Size 2.7
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Reviewed by a user at Trip Advisor on January 26th 2009
"As a local, I've booked stays here for a weekend "away" just for fun. I also chose to stay here for a night before we departed on our honeymoon. As the most upscale, quality hotel in the SLC area, it is a truly beautiful place with plenty of amenities and luxuries. The rooms are beautiful, with damask and very rich... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Prime LocationPrime Location 2.2
  • ParkingParking 0.5
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Reviewed by A Traveler at Expedia on January 14th 2009
"A Gem in Salt Lake City Convenient - even to mountains, family friendly, outstanding service, great attitudes, updated, nice rooms. Good pool. Decent spa. Great brunch. Highly recommended"

Review Attributes Ratings (out of 5 stars)

  • Spa QualitySpa Quality 4.5
  • Pool QualityPool Quality 4.5
  • FamilyFamily 4.5
  • ServiceService 3.8
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Reviewed by Contributor at City Search on December 11st 2008
"The view from this hotel was romantic and nice. Great hotel to go with the family. Beatiful decoration in all the rooms. The staff very polite and helful."

Review Attributes Ratings (out of 5 stars)

  • FamilyFamily 4.5
  • RomanticRomantic 3.8
  • ServiceService 3.5
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Reviewed by Spencer G at Expedia on December 6th 2008
"Definitely the best Salt Lake has to offer The Grand America was incredible! My wife has always wanted to stay here and I am so glad we finally did! The staff were very kind and personal and even gave me an update of my favorite football game of the day! I wish we could have stayed another night or two! Traveler's tip on recreational activities The slopes are only 30 minutes away, even though there wasnt any snow!"

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by a user at Trip Advisor on November 28th 2008
"The Grand America is incredible and beyond this world or at least Utah. It has been a few years since I have been to Salt Lake (in-laws) so I am not the biggest fan of Salt Lake however I think i found a reason to enjoy my time in Salt Lake. The grand has every service any person could ever... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 1.5
  • HistoricalHistorical 1.0
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Reviewed by A Traveler Recommends This Hotel at Expedia on November 12nd 2008
"Completely impressed My significant other and I stayed here for four nights while I conducted business in the area. I cannot say how friendly and helpful the staff were, especially the concierge. They all went out of their way to be helpful and make our stay delightful."

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.8
  • Prime LocationPrime Location 3.2
  • BusinessBusiness 3.1
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Reviewed by a user at Trip Advisor on October 29th 2008
"My new hubby and I stayed at the Grand America for the first night of our honeymoon. It felt like pure luxury after a very long flight direct from Paris. All the staff are SO friendly, helpful and accommodating - it puts England's customer service to shame! The Grand America is huge. It is also very opulently decorated, catered more... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • LuxuryLuxury 5.0
  • ServiceService 3.8
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Reviewed by A Traveler at Expedia on October 28th 2008
"One of the best hotels that we have ever stayed in! Beautiful lobby, rooms, common rooms grounds and gardens, all perfectly maintained. Exceptional service. We used the concierge several times and they never disappointed. On the first night we got in late and we were looking for a nice place to eat other than the hotel because we were going to eat there the next night. We had heard about Lambs so we stopped and asked the concierge. He confirmed that it was a SLC landmark and that it served great food so we started walking. By the time we got there, the manager was waiting outside for us. The concierge was concerned that we might not make it there until after the restaurant closed, so he called Lambs to tell them that we were coming. And then Lambs stayed open for us for about an hour past closing. We returned to Lambs for 2 more meals and it was packed each time. Traveler's tip on getting the most out of your stay In every new city that we go to, we always take a half day tour of the city to get an overview. The concierge scheduled us a tour with an independant guide rather than Grey Lines. It was a great tour! Our guide besides knowing about the history and landmarks, he also new about current happenings in town. That night, a Thursday night, the Mormon Tabernacle Choir was rehearsing with the Utah Symphony Orchestra and the rehearsal was free. It was a wonderful experience!"

Review Attributes Ratings (out of 5 stars)

  • ParkingParking 4.8
  • TouristTourist 4.0
  • FoodFood 4.0
  • ServiceService 3.3
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Reviewed by A Traveler at Expedia on October 1st 2008
"Best in Town This hotel is very, very nice. My room was large, the bed was very comfortable, and the bathroom was well laid out. The style of the hotel is very formal and ornate, so ultimately not inviting. The weak point is the restaurant. The food is good, but the room is too quiet and the staff needs training. Service is very slow."

Review Attributes Ratings (out of 5 stars)

  • BedBed 4.7
  • Room QualityRoom Quality 4.7
  • Room SizeRoom Size 4.5
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Reviewed by a user at Trip Advisor on September 18th 2008
"I was lucky enough to be upgraded from the Little America Hotel across the street on a business and boy was I pleased. My room was huge and bathroom beautiful. I had a balcony overlooking a courtyard with views of the mountains in the distance. I must admit that I felt a little out of place wandering around the lobby... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ViewView 5.0
  • Room AmenitiesRoom Amenities 4.0
  • BusinessBusiness 2.9
  • Bathroom QualityBathroom Quality 2.7
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Reviewed by a user at Trip Advisor on September 18th 2008
"Just an average experience. The hotel looks pretty, but the rooms are very small and kind of dirty. The bathrooms are very big, but they have tiny showers. Room service is a joke. Of course it's incredibly expensive, but it isn't even good!! more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 2.6
  • Room AmenitiesRoom Amenities 2.0
  • Room SizeRoom Size 1.8
  • Room QualityRoom Quality 1.6
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Reviewed by a user at Trip Advisor on September 15th 2008
"My wife and I stayed at the Grand America Hotel in SLC this July for a company event. The service was hands down incredible for the second we walked in to the second we checked out...The most friendly people and the hotel is so beautiful and clean. The Garden in the court yard is spectacular great to take a stroll... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.8
  • CleanlinessCleanliness 2.7
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Reviewed by Hugh p at Expedia on September 10th 2008
"One of the best hotels we have ever stayed at my wife and I recently spent a week at the Grand America hotel, and it is hands down one of the best places we have ever stayed. The rooms were wonderful, the staff was extremely helpful, and overall it was great place to stay. I highly recommend this hotel if youre looking for a nice place to stay in salt lake city"

Review Attributes Ratings (out of 5 stars)

  • ParkingParking 4.8
  • ServiceService 4.0
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Reviewed by a user at Trip Advisor on August 23rd 2008
"For a weekend getaway, my wife and I decided to stay at the Grand America in Salt Lake City. When we arrived, we were met immediately by the staff. Upon entering, we were acknowleded by name and offered bottled water. Check in was perfect. Room was beautiful. We had a king suite overlooking the mountains (east view). We asked for... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.0
  • Room AmenitiesRoom Amenities 4.0
  • Room SizeRoom Size 2.6
  • ServiceService 2.6
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Reviewed by a user at Trip Advisor on August 10th 2008
"We had a beautiful spacious suite for a reasonable price. The entrance hallway alone was the size of many hotel rooms. The suite was unusual in that it had two queen beds, which was just right for our family group. Most hotel suites only offer one king bed, so are not suitable for families. The hotel itself was splendidly decorated... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • Room SizeRoom Size 4.0
  • Room QualityRoom Quality 4.0
  • Room AmenitiesRoom Amenities 4.0
  • BedBed 2.6
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Reviewed by A Traveler at Expedia on August 8th 2008
"Great hotel Great staff, helpful and friendly. We reserved a standard room and was upgraded to a suite. WOW! What a deal. Great view from our room. Super spacious and clean. Housecleaning services twice a day. We did not eat in the restaurant, but attended a function at the hotel. The dinner was great."

Review Attributes Ratings (out of 5 stars)

  • Room AmenitiesRoom Amenities 4.8
  • Room SizeRoom Size 4.2
  • Room QualityRoom Quality 4.0
  • ServiceService 3.1
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Reviewed by Reviewed Dissappointed On 2008-01-22 at Hotels.com on August 1st 2008
"We were really excited to stay here. We splurged on a great room, a suite. When we first got there everyone was really organized and nice to help us out. However, that night I wanted to take a bath and there was no hot water. We got the run around for an hour or so without getting an answer or any help. For paying the amount of money I really expected better service. I was dissappointed to say the least. Because of the way we were treated we will not be returning to this hotel."

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 5.0
  • Room AmenitiesRoom Amenities 5.0
  • Room SizeRoom Size 4.5
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Reviewed by Jadenslc at City Search on July 30th 2008
"I like to spend a romantic night with my wife someplace special once and a while and we tried out the Grand America. There aren't alot of choices in SLC or Utah for that matter, so with that said, this is probably your best bet. I splurged for a suite and was very disappointed. The shower was so tiny, the toilet room was bigger than the shower! Granted the bathrooms are nice and well done, but I can barely move in the tiny shower! The room was soso, nothing horrible, nothing great. Not that I was there to watch tv, but they were in odd locations that made it difficult to see. The room with the bed was very tiny. Breakfast room service was HORRIBLE! I got an omelette, with some of the most disgusting cheese I've ever seen in my life, the fruit plate was so sad and small, and my wife's oatmeal looked disgusting. I never go out for breakfast when staying in a hotel, but I would rather drive 30 miles than eat their room service again."

Review Attributes Ratings (out of 5 stars)

  • BedBed 5.0
  • Bathroom QualityBathroom Quality 5.0
  • Room AmenitiesRoom Amenities 3.7
  • RomanticRomantic 3.7
  • ServiceService 3.3
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Reviewed by A Traveler at Expedia on July 30th 2008
"Great place in Salt Lake I had not been to Salt Lake in several years. I had heard good things about Grand America, and it was that and better. Great property, focused on customer service, an all around pleasant experience."

Review Attributes Ratings (out of 5 stars)

  • ParkingParking 4.2
  • ServiceService 2.5
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Reviewed by Ann M at Expedia on July 29th 2008
"Gracious, Baby friendly hotel We had a wonderful stay. The hotel and hotel staff were gracious. I look forward to staying at this hotel again. We were traveling with a 6 month old baby and they made the stay comfortable for all of us. Thank you. If you are traveling with an infant call a few days ahead and tell house keeping. They put a crib, rocking chair, diaper genie, stroller, bottle warmer, and baby bath in the room for are stay. If you are traveling with an infant call a few days ahead and tell house keeping. They put a crib, rocking chair, diaper genie, stroller, bottle warmer, and baby bath in the room for are stay."

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 4.0
  • ServiceService 4.0
  • Room AmenitiesRoom Amenities 4.0
  • Room SizeRoom Size 3.0
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Reviewed by A Traveler at Expedia on July 23rd 2008
"Very elegant The hotel is very elegant. Must try the afternoon tea. Service is excellent except for one hostess at the Garden Cafe who could not and did not even try to help me locate the proper drop off place for the comment card that the restaurant asked you to fill out. Other than that, the experience was very nice."

Review Attributes Ratings (out of 5 stars)

  • No Attributes
  • ParkingParking 2.1
  • ServiceService 1.5
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Reviewed by a user at Trip Advisor on July 22nd 2008
"The Grand America is my family's favorite hotel EVER! We've stayed there at least 10 times. It may be pricey for a Utah hotel, but in comparing it with other 5-star hotels throughout the US and abroad, it is a bargain! You've read about about the water bottles and the cookies that greet you in the lobby, the turn down... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • FamilyFamily 2.4
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Reviewed by A Traveler at Expedia on July 16th 2008
"Best Hotel In Salt Lake The grand American is a very nice hotel and has 24 hour room service. Service was good and staff was very friendly I would stay there again.."

Review Attributes Ratings (out of 5 stars)

  • Room QualityRoom Quality 4.8
  • Room SizeRoom Size 4.5
  • ServiceService 4.5
  • Room AmenitiesRoom Amenities 4.5
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Reviewed by a user at Trip Advisor on July 13rd 2008
"My husband and I stayed here for a conference he was required to attend. We were impressed by everything. The interior was well appointed and beautifully arranged. The common areas were extravagant yet comfortable. The grounds were well kept, the room was very spacious and comfortable, the bathroom area was the best ever in a hotel, we had a nice... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 4.5
  • Room SizeRoom Size 4.5
  • Room QualityRoom Quality 4.5
  • Room AmenitiesRoom Amenities 4.5
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Reviewed by a user at Trip Advisor on July 9th 2008
"Nice hotel, but a few problems. We valeted the car, and when we came out to pick up the car they brought us the wrong car. They were going to give us the wrong car. We went to bed around 11pm and were awoken after midnight by a rowdy bunch of people in the hall and continuing their party in... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • BedBed 2.6
  • ServiceService 2.3
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Reviewed by Slcbride at City Search on June 21st 2008
"This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are unfriendly and difficult to work with. Planning a party should be a happy and fun thing; when plans change, event planners need to realize that their job is to make one want to return and schedule an event again and encourage future clients to book these rooms. I found this not to be the case at this hotel and would not recommend it for events."

Review Attributes Ratings (out of 5 stars)

  • ServiceService 1.5
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Reviewed by Havanavanna at City Search on June 9th 2008
"The hotel's event planners are horrible to deal with here."

Review Attributes Ratings (out of 5 stars)

  • No Attributes
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Reviewed by a user at Trip Advisor on March 21st 2008
"My stays at this hotel have been wonderful. The rooms and service are exceptional. I agree, however, with the reviewer who said the food needs work. In February 2008, I held a family dinner for 12 at the Garden Cafe, the hotel's main restaurant. On previous visits, the food has been excellent, which is why (together with the gorgeous setting)... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • FamilyFamily 2.4
  • FoodFood 2.4
  • ServiceService 2.2
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Reviewed by a user at Trip Advisor on February 21st 2008
"I am without complaint. This hotel is beautiful, the staff and management are excellent, and they have thought of every detail. They offer bottled water and chocolate chip cookies while you are checking in, and the housekeeper practically raced us down the hall to give us chocolates and offer a turn-down service after dinner. They got us reservations at the... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • ServiceService 3.0
  • FoodFood 2.6
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Reviewed by a user at Trip Advisor on February 16th 2008
"As close to heavenly as a hotel can get describes the Grand America! It is simply beautiful. Beautiful chandeliers, rooms, even the normal one(not suites) were pure opulence. You get free water bottles daily, a cute courtyard with robotical figures dressed in picninc clothes, a great glowing water fountain, marvelous views, and absolutely splendid service! The only downfall, very pricey.... more" ...Read Full Review

Review Attributes Ratings (out of 5 stars)

  • LuxuryLuxury 5.0
  • ViewView 5.0
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Reviewed by Pabomome at City Search on February 15th 2008
"The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper attention to clients. The changing area is tiny for such a huge locker room, shower was small and very average. The only thing grand about this spa was the name."

Review Attributes Ratings (out of 5 stars)

  • Bathroom QualityBathroom Quality 4.0
  • Spa QualitySpa Quality 4.0
  • Prime LocationPrime Location 3.0
  • ServiceService 2.8